FAQ

We currently offer the following payment methods.

- PayPal
- Credit card (VISA, MASTERCARD, MAESTRO)
- Apple Pay
- Google Pay

Gift vouchers are available both in our stores and via our online shop and can be redeemed both online and in our stores.

The exchange period in store is 14 days and for online orders 30 days. Online orders can only be exchanged in store. If you wish to exchange an item online, you must return it and place a new order.

Shipping for your order within Germany is a flat rate of €3.95. For orders over €80, we will cover the shipping costs for you (sale items are excluded).

Returns in one of our stores are always free of charge. Simply bring your order confirmation, your invoice, or the delivery note with you, either printed out or digitally as a PDF.

A processing fee of €3.95 will be charged for every registered return from Germany, which will be deducted from the refund amount. For orders from abroad, the return costs are always borne by the buyer, though no processing fee is charged.

Your order is generally ready for shipment no later than 5 working days after ordering. During promotional periods, there may be delays due to a high volume of orders. As soon as your order is ready for shipment, we will send you a confirmation via email with further details and a link to online tracking. Your order will be processed immediately by our shipping team, and as soon as it has been collected by the shipping service provider, you will receive another confirmation email. Delivery within Germany takes approx. 2-4 working days. Please note that the shipping time of the parcel services may take longer due to acute emergency situations (e.g., strikes, staff shortages, etc.). Please also note that it may take a few days before the shipment data can be accessed online.

Yes, we are happy to deliver to you in the following countries. Please note that different shipping costs and delivery times may apply. For orders from abroad, customs duties may apply for shipping and return shipping, for which we assume no responsibility.

Of course! Feel free to visit one of our stores and bring your order confirmation, invoice, or delivery note, either printed or digitally as a PDF. You also have 30 days from receipt of your order for this.

Items purchased in a store can only be returned in our stores. A period of 14 days applies here. Hygiene items purchased in the store (e.g., bodysuits, earrings) are excluded from exchange.

Our shipping team makes every effort to process all orders diligently and reliably. However, should an error have occurred with your order, we ask for your apology and understanding. In this case, please contact our customer service team and we will take care of resolving the issue as quickly as possible.

If you would like to return a single item or an entire order, you can download your return label here.

Should you have any questions or problems, simply write to our customer service: support@brokeunprodschoen.com. We will then send you a return label by email.

You can exchange an item for a different size and color free of charge in one of our stores, provided the item is available on-site. In addition to the item you wish to exchange, please bring your order or shipping confirmation with you.

If you would like to exchange an item online, you must process a return and place a new order for the item.

Once you see in the shipment tracking that we have received your return, it usually takes us up to 14 business days to process and refund it.

Delicate wash at 30°, do not bleach, do not tumble dry, do not dry clean, iron at low temperature.

Delicate wash at 30°C, do not bleach, do not tumble dry, do not dry clean, iron/steam at low temperature. Do not spin at high speed – 800 rpm is ideal. After washing, pull the garment into shape and air dry – preferably lying flat or on a hanger.

Hand wash, do not bleach, do not tumble dry, do not dry clean, iron at low temperature